At MÖUSIƐ, customer satisfaction and sartorial perfection are paramount. If your selected garment does not fit as desired or requires an exchange, our concierge makes the process straightforward and effortless.

1. 7-Day Sizing Exchange & Return Window

• Requests for size exchange or return must be initiated within 7 days of delivery.
• Garments must be unworn, unwashed, unaltered, and returned with all original tags, authenticity cards, and luxury packaging intact.

2. Refund Method for COD vs. Prepaid Orders

• Prepaid Orders (Cards, UPI, Netbanking): Refunds are automatically reversed to the original payment source within 5 to 7 business days following quality inspection at our studio.
• Cash on Delivery (COD) Orders: Because cash cannot be handed over by the courier partner during pickup, COD refunds are disbursed directly via Bank Transfer (NEFT/IMPS) or UPI. Once your return is received and verified, our team will request your UPI ID or Bank Account details and process the full transfer within 48 to 72 hours.

3. Complimentary Reverse Pickup

We provide doorstep reverse pickup across most serviceable pincodes in India. Once your return request is approved, our courier partner will arrive to collect the package from your address.

4. How to Initiate an Exchange or Return

Simply message our concierge on WhatsApp at +91 98887 13023 or email support@mousie.in with your Order ID (e.g. #10024) and preferred replacement size. Our team will handle the rest.