Store Policy

REFUND POLICY

Möusie maintains a transparent, strict No Refund policy on all apparel purchases.

1. Strict No Refund Policy

Möusie does not offer monetary refunds or cash returns once an order has been placed and delivered. All purchases are considered final sales.

2. Exceptions for Verified Defects or Wrong Deliveries

If an item arrives damaged, defective, or mis-shipped, Möusie will provide a direct item replacement following quality team inspection. Monetary refunds are not provided under any circumstances unless an exact replacement is permanently out of stock.

3. Failed Online Payments / Double Debits

If your bank account or UPI wallet was debited for an order that failed to confirm on our website:

• The debited amount is held by your bank/payment gateway and will automatically be refunded to your original payment source within 3 to 5 business days.
• For payment status confirmation, contact order@mousie.in with your transaction reference number.

4. Questions & Support

If you have any questions regarding your order or this policy, please reach out to our team at order@mousie.in or support@mousie.in.